As soon as you place your order, a pre-paid shipping box will be sent to you to send in your frames. Once we receive your frames, prescription lens processing takes about 10-15 business days. Then, just 3-5 more business days after that for you to receive everything back! Expedited shipping or processing for prescription lenses is not available at this time.

Not to worry! In most cases this can be human error or a false scan, and the package is found within the next business day. If not, ensure your shipping address is correct, a neighbor or front desk doesn’t have it, and then reach out to us. 

For prescription orders, we include a 60-day vision guarantee! If you notice your prescription is inaccurate within that time frame, we will remake your lenses at no charge to you.Unfortunately, we are unable to accept returns on prescription lens orders. Your prescription lenses are custom created just for you, with your prescription, and specifically for your frames! If you decide on another color or lens option, the lenses have to be re-created from scratch. These lenses are final sale and are excluded from returns. We are still here to help! If you are unhappy with your prescription lenses for any reason, contact us for help.

By agreeing to take part in our prescription lens program, you understand that there are risks involved. We do our best to handle every order with care. However, in the event your frame is lost of damaged, a replacement frame will be offered. In the event a suitable replacement cannot be found, a stipend for the current value of your sunglasses, up to $300, will be provided.

Just wipe ‘em down with included microfiber bag! Before cleaning, always blow off debris that can cause scratches. For extra dirty lenses, use soapy water. To extend the life of your lenses, keep away from saltwater and chlorine, or rinse after contact. Read more here.