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FAQ

As soon as you place your order, a pre-paid shipping box will be sent to you to send in your frames. Once we receive your frames, prescription lens processing takes about 10-15 business days. Then, just 3-5 more business days after that for you to receive everything back! Expedited shipping or processing for prescription lenses is not available at this time.

Not to worry! In most cases this can be human error or a false scan, and the package is found within the next business day. If not, ensure your shipping address is correct, a neighbor or front desk doesn’t have it, and then reach out to us

For prescription orders, we include a 60-day vision guarantee! If you notice your prescription is inaccurate within that time frame, we will remake your lenses at no charge to you.Unfortunately, we are unable to accept returns on prescription lens orders. Your prescription lenses are custom created just for you, with your prescription, and specifically for your frames! If you decide on another color or lens option, the lenses have to be re-created from scratch. These lenses are final sale and are excluded from returns. We are still here to help! If you are unhappy with your prescription lenses for any reason, contact us for help.

By agreeing to take part in our prescription lens program, you understand that there are risks involved. We do our best to handle every order with care. However, in the event your frame is lost of damaged, a replacement frame will be offered. In the event a suitable replacement cannot be found, a stipend for the current value of your sunglasses, up to $300, will be provided.

Just wipe ‘em down with included microfiber bag! Before cleaning, always blow off debris that can cause scratches. For extra dirty lenses, use soapy water. To extend the life of your lenses, keep away from saltwater and chlorine, or rinse after contact. Read more here.

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Lens Comparison Chart

Lens types

From the everyday to the extreme, we have lenses to meet your needs.


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Standard PRO
Features
Warranty
LIFETIME

LIFETIME

LIFETIME
Polarized
Quality Polycarbonate
100% UV Protection
Increased Eye Comfort
Increased Durability
Water and Oil Resistant
Anti-Reflective
Lens Engraving
Enhanced Color and Clarity
Warranty Details

Fuse +Plus Warranty

Fuse +Plus lens purchases include a lifetime, 1 time replacement guarantee. It doesn’t matter if something happens today, tomorrow, or 10 years from now -- we’ve got your back.

Standard Warranty

All lens purchases include a lifetime, 1 time replacement warranty standard, no questions asked.

Extended Warranty

You can add an additional warranty replacement to your order for just $9.99. Adding this option gives you a total of TWO lens replacements over the lifetime of your lenses!
*Each extended warranty purchase applies to one set of lenses on your order. You can only purchase one extended warranty per pair of lenses. Not valid on prescription lens orders

Warranty redemptions may only be used for a lens of the same value and for the same frame as the original purchase. If your lenses become damaged at any time during the warranty time period, simply contact customer service from our Help Center to get a fresh set of lenses.

60 Day Guarantee, Buy With Confidence!

All lens purchases include a 60-day guarantee. Within 60 days after the date of delivery, you may exchange or return your item for a full refund. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it.

Unfortunately, gift cards are ineligible for returns. Additionally, past 60 days we are unable to offer you a refund. To complete your return, we require proof of purchase..

We get a ton of packages, so please do not send your items back without first receiving a Return Merchandise Authorization (RMA) number. You will receive an RMA number once you have started a return or exchange. To start a return or exchange, contact us at from our Help Center.

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