Why You Should Replace Your Lenses
What do you do when your lenses get scratched or crack? Do you buy a whole new pair of sunglasses?
Did you know that at Fuse we guarantee lens fit? That means if you get lenses from us, we make sure they fit - or you get your money back! However, that doesn't always mean we get it right on the first try. Here are 5 main reasons why your lens fit might be off.
The number one reason why your lenses might not fit is - that they aren't the right ones! There can be tons of different sizes and variations of the same sunglasses. There are even re-releases of the same frame name! All those variations makes picking out the exact lenses you need a little tricky.
Not to worry, this is a quick fix by our team - and with a few simple confirmations we can have the correct lenses shipped to you before you know it. Our customer service team are basically experts at identifying frames - so if you're ever unsure - just reach out for help!
Sunglasses (especially plastic models) bend and warp overtime. Heat (think- leaving your frames in your car or by a hot window) can warp your frames. Even common behaviors like wearing your frames on your head can stretch out your shades overtime and slightly alter lens fit.
Sometimes frame manufacturers change factories or countries where they are producing your shades. That switch can cause slight changes to fit and size of the frames. This can make our lens shape files outdated or even create multiple versions of the same frame that we don't even know exist!
Many customers with old prescription shades come to us to get non-prescription lenses to refresh their shades (like after getting lasik). What you might not realize is that when making your prescription lenses fit, labs will heat up and slightly warp your frames in order to get the lenses to fit properly. This especially happens with thicker prescription lenses.
Those slight changes can cause standard size lenses to not fit properly. But not to worry - with our custom concierge program, we'll trace and cut lenses for your specific shades.
With the popularity of huge sunglass brands (with huge price tags), also comes a market for knock off goods. These frames are often of lower quality and missing key details. However, sometimes the frames are so good you can't even tell the difference - until it's time for new lenses.
Read more: Are my Oakley Sunglasses Real?
No matter the reason, Fuse has your back on lens fitment! With our fit guarantee and team of lens experts - we haven't met a fit issue yet that we couldn't resolve in some way. Oh, did I mention that all of our lenses are custom cut in the USA? So - go forth and get lenses with no worries!
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Fuse +Plus lens purchases include a lifetime, 1 time replacement guarantee. It doesn’t matter if something happens today, tomorrow, or 10 years from now -- we’ve got your back.
All lens purchases include a lifetime, 1 time replacement warranty standard, no questions asked.
You can add an additional warranty replacement to your order for just $9.99. Adding this option gives you a total of TWO lens replacements over the lifetime of your lenses!
*Each extended warranty purchase applies to one set of lenses on your order. You can only purchase one extended warranty per pair of lenses. Not valid on prescription lens orders
Warranty redemptions may only be used for a lens of the same value and for the same frame as the original purchase. If your lenses become damaged at any time during the warranty time period, simply contact customer service from our Help Center to get a fresh set of lenses.
All lens purchases include a 60-day guarantee. Within 60 days after the date of delivery, you may exchange or return your item for a full refund. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it.
Unfortunately, gift cards are ineligible for returns. Additionally, past 60 days we are unable to offer you a refund. To complete your return, we require proof of purchase..
We get a ton of packages, so please do not send your items back without first receiving a Return Merchandise Authorization (RMA) number. You will receive an RMA number once you have started a return or exchange. To start a return or exchange, contact us at from our Help Center.